TRAINING
Top End Consulting has been endorsed by the Northern Territory Government as an Approved Apprenticeship Employer. We work with employers and employees to provide and manage a range of training opportunities.
Top End Consulting also offers online E-Learning training in short courses. Courses include Responsible Service of Alcohol, Responsible Gaming Services and a range of Work Health & Safety Inductions.
RSA COURSE
| Unit of Competency | SITHFAB002 Provide Responsible Service of Alcohol | |
| Certificates | Nationally Accredited Statement of Attainment Valid in Queensland, Northern Territory, South Australia, Western Australia, Australian Capital Territory | |
| Payment | PayPal, Credit/Debit Card, Direct Deposit | |
| Cost | $19.99 AUD | |
| Website | Start RSA at Galaxy Training Australia | |
| Course outcomes |
By the end of this program you will be able to –
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Sequence of steps towards getting your certificate
Sign up, log in and start the course. You can start and stop whenever you like and resume later. The system automatically records all your progress. When you log in next time, you can resume your course from where you left. The course is compatible with smartphone/tablet. You may pay after the successful completion of the online assessment through secure payment modes with no hidden costs. You will receive a Statement of Attainment for download instantly upon the successful completion of course and payment. For an additional fee of $15, you can receive your certificate printed copy and a wallet-size plastic card to your home/postal address.
Elements and Performance Criteria
| Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
| 1. Sell or serve alcohol responsibly. | 1.1.Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1.2.Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3.Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4.Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.5.Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service. |
| 2. Assist customers to drink within appropriate limits. | 2.1.Prepare and serve standard drinks or samples according to industry requirements and professional standards. 2.2.Use a professional manner to encourage customers to drink within appropriate limits. 2.3.Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4.Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use. 2.5.Where appropriate, offer food and non-alcoholic beverages. 2.6.Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. |
| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused. | 3.1.Assess intoxication levels of customers using appropriate methods. 3.2.When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3.Identify customers to whom sale or service must be refused according to state and territory legislation. |
| 4. Refuse to provide alcohol. | 4.1.Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage. 4.2.Provide appropriate assistance to customers when refusing service. |
OCCUPATIONAL HEALTH & SAFETY INDUCTION
Privacy Policy
Privacy Policy Top End Consulting and Galaxy Training Australia Pty. Ltd. (GTA) is committed to protecting your privacy while providing you a useful and easy web experience. While many features of our web sites can be used anonymously, you will need to provide personal information to access some of our content and/or services.
Top End Consulting will be provided the following information when registering and completing the course via the Top End Consulting links:
- Name
- Contact Number
- Email Address
- Copy of your Certificate
How we collect and use personal information Galaxy Training Australia is subject to the provisions of the Privacy Act 1988. GTA collects only the personal information from student which is important to perform business functions. To comply with the Standards for NVR, GTA is required to maintain a record of all students on all training programs for a period of 30 years. The personal details which are collected from students are first name, middle name, last name, date of birth, email address, telephone/mobile number, gender, USI and postal address. GTA does not disclose any details to third-parties for sales, rent or lease purpose. GTA may access the personal information of the students for the purpose of verifying student’s Unique Student Identifier(USI) or searching an existing USI for the student or reporting to appropriate training body every year or for admin filing and recording. GTA takes suitable measures to ensure that information that is collected from student is accurate, relevant, current and complete. With your approval, GTA occasionally will send e-mail to notify you about important changes to the site, new services, newsletters and special offers. If you would rather not receive these e-mail notifications, you can simply indicate your preference when you receive an email notification.
Privacy Notice Under the Data Provision Requirements 2012, Galaxy Training Australia is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on the enrolment form and your training activity data) may be used or disclosed by Galaxy Training Australia for statistical, regulatory and research purposes. Galaxy Training Australia may disclose your personal information for these purposes to third parties, including:
- School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
- Employer/Organisation – if you are enrolled in training paid by your employer/organisation;
- Commonwealth and State or Territory government departments and authorised agencies;
- NCVER;
- Organisations conducting student surveys; and
- Researchers.
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
- Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;
- facilitating statistics and research relating to education, including surveys;
- understanding how the VET market operates, for policy, workforce planning and consumer information; and
- administering VET, including program administration, regulation, monitoring and evaluation.
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
Obtaining your consent By using Galaxy Training Australia web site, you give Galaxy Training Australia Pty. Ltd. permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. Where you register for additional content and/or services, you give GTA permission to send you e-mails related to the content and/or services to which you subscribe and select. Any changes to GTA privacy policy will be posted onGTA Privacy Policy pageso that you are always aware of what information GTA collects, how GTA uses it, and under what circumstances GTA discloses it.